Shipping policy

Shipping Policy

Thank you for shopping with HKKA. This Shipping Policy explains where we ship, how orders are processed, and when you can expect your order to arrive.

Shipping Coverage

We currently ship exclusively to addresses within Canada.

At this time, we do not ship to countries outside Canada.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotional events, or holidays, processing may take slightly longer.

Estimated Delivery Time

Once your order has been processed and shipped, the estimated delivery time is:

5–10 business days

Delivery times are estimates and are not guaranteed. Orders shipped to remote or rural areas may require additional delivery time.

Business days do not include weekends or public holidays.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

[Alternatively: We offer free standard shipping on all orders within Canada.]

Order Tracking

When your order has shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately at support@tryhkka.com if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has been processed or shipped. We are not responsible for orders delivered incorrectly or returned due to an incomplete or inaccurate address provided by the customer.

Additional shipping charges may apply if an order must be shipped again.

Delayed Orders

Occasionally, deliveries may be delayed because of circumstances outside our control, including:

  • Severe weather conditions

  • Carrier disruptions

  • High seasonal shipping volumes

  • Public holidays

  • Customs or regulatory inspections

  • Incorrect or incomplete delivery information

If your order has not arrived within the estimated delivery period, please review the tracking information first.

If there has been no tracking update for several business days, contact us at [Support Email Address] with your order number.

Lost Packages

An order will not be considered lost while the tracking information shows that it is still in transit.

If the carrier confirms that your package has been lost, please contact us at [Support Email Address]. We will review the situation and work with you to determine an appropriate resolution.

We are not responsible for packages marked as delivered by the carrier. If your tracking shows “Delivered” but you cannot locate the package, please:

  1. Check around the delivery location.

  2. Ask other members of your household.

  3. Check with neighbours or building management.

  4. Contact the shipping carrier directly.

Damaged Packages

Please inspect your order as soon as it arrives.

If your order arrives damaged, contact us at support@tryhkka.com within 48 hours of delivery. Include:

  • Your order number

  • A description of the damage

  • Clear photographs of the product

  • Photographs of the shipping packaging and label

Please keep the damaged item and its original packaging until your request has been reviewed.

Returned or Refused Packages

If a package is returned because it was refused, unclaimed, or sent to an incorrect address provided by the customer, the customer may be responsible for any additional shipping costs.

Original shipping fees are non-refundable unless the return was caused by an error on our part.

Duties and Taxes

Any applicable sales taxes will be displayed or calculated at checkout where required.

If import duties, customs charges, brokerage fees, or other charges apply to an order, these charges are the responsibility of the customer unless expressly stated otherwise at checkout.

Contact Us

For questions about shipping or delivery, contact us at:

Email: support@tryhkka.com
Store: HKKA